1. Information We Collect

• Personal Information: Name, email address, phone number, billing and shipping address, and account login credentials.
• Transaction Data: Order history, payment confirmations, refunds, and delivery information.
• Technical Information: IP address, device type, operating system, browser details, and access logs.
• Usage Information: Pages visited, products viewed, search queries, and interaction patterns.
• Cookies & Tracking: Information collected through cookies to improve performance and personalize user experience.

2. How We Use Your Information

• To create and manage user accounts
• To process orders and secure payments
• To provide customer support and resolve disputes
• To enhance platform functionality and security
• To detect and prevent fraudulent activities
• To comply with applicable laws and regulatory obligations
• To send service updates and promotional communications (where consent is provided)

3. Data Sharing & Disclosure

FirstTradeIndia does not sell personal data. Information may be shared only with trusted third parties necessary to operate our services, including:

• Payment gateway providers
• Logistics and delivery partners
• Technology hosting and infrastructure providers
• Legal authorities when required by law

All third parties are contractually obligated to maintain data confidentiality and security.

4. Data Security

We implement industry-standard security measures, including SSL encryption, secure server environments, restricted data access controls, and PCI-compliant payment processing systems.

While we strive to protect all user information, no digital transmission system can guarantee complete security.

5. Data Retention

Personal information is retained only for as long as necessary to fulfill business, contractual, and legal obligations, after which it is securely deleted or anonymized.

6. Your Rights

Subject to applicable laws, you may request access to, correction of, or deletion of your personal data. You may also withdraw consent for specific processing activities where applicable.

To exercise these rights, please contact us using the details below.

7. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.