1. Eligibility for Returns

Products may be eligible for return or replacement under the following conditions:

• Item delivered is damaged, defective, or incorrect
• Item is unused, unwashed, and in original packaging
• Return request is initiated within the specified return window (typically 7 days from delivery unless otherwise stated)
• Original invoice or proof of purchase is provided

Certain products may not be eligible for return due to hygiene, perishability, customization, or other category-specific restrictions.

2. Non-Returnable Items

• Products marked as “Non-Returnable” at the time of purchase
• Personal care or hygiene products once opened
• Customized or special-order items
• Items damaged due to misuse or improper handling

3. Return Process

To initiate a return, customers must contact our support team via the registered email or mobile number. Once the request is approved:

• A return pickup will be arranged (where applicable)
• Customers may be required to share product images for verification
• Returned items will undergo quality inspection before approval

4. Refund Policy

Refunds will be processed only after successful inspection and approval of the returned product.

• Refunds for prepaid orders will be credited to the original payment method
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit
• Refund processing time may take 5–10 business days depending on payment provider

Shipping charges (if applicable) may not be refundable unless the return is due to an error from our side.

5. Cancellation Policy

Orders may be cancelled before they are dispatched. Once shipped, cancellation may not be possible and the return process will apply instead.

6. Exchange Policy

Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be issued.

7. Important Notes

• Refund timelines depend on banking channels and payment gateways
• Products must be returned in original condition with tags intact
• Repeated return requests may be subject to review
• FirstTradeIndia reserves the right to refuse returns that do not meet policy criteria